Refund & Cancellation Policy

This policy explains how refunds, cancellations, and billing work for Crush It Sites, a product of Crush It Media Group LLC. It applies to two separate charges: the one-time website build and any recurring care plan. Please read it together with our Terms of Service.

Website build fee

We build your website first and show it to you before you pay. You only pay once you've seen it and decided to keep it, so the one-time build fee is non-refundable once paid. Before you buy, we correct genuine factual mistakes about your business at no charge; if you want changes beyond that, you pay and we refine within scope as described in the Terms.

Care plans — 30-day money-back guarantee

If you sign up for a monthly or annual care plan and aren't happy, email us at support@crushitsites.com within 30 days of your first care-plan payment and we'll refund that first payment. This applies to your first care-plan charge only.

Monthly care plans

Monthly plans renew automatically each month until cancelled. You can cancel anytime; your plan stays active through the end of the current paid month and is not renewed after that. We don't prorate or refund a partial month beyond the 30-day guarantee above.

Annual care plans

Annual plans are paid up front for twelve months (billed as ten — two months free). After the 30-day money-back window, an annual plan is non-refundable and not prorated: if you cancel mid-term, your plan stays active through the end of the paid year and is not renewed. This mirrors how annual subscriptions work across the software and hosting industry.

How to cancel

Email support@crushitsites.com from the address on your account, or reach us through the contact page. Cancellation stops future renewals. Remember that your site's connected features (contact form, content editor, lead notifications) run on our platform — see the Terms for what happens to your site if your care plan ends.

Missed payments

If a care-plan payment fails, your card is retried automatically and your site stays online during a 7-day grace period. If payment still hasn't cleared after that, we may suspend the site until payment is made; overdue amounts may accrue a late fee of 1.5% per month, and accounts more than 30 days overdue may be terminated. Suspension is not deletion — your domain and content remain yours, and paying the balance restores the site.

How refunds are issued

Approved refunds go back to the original payment method through Stripe, typically within 5–10 business days depending on your bank or card issuer.

Chargebacks

If you have a billing concern, contact us first — we'll almost always sort it out faster than a dispute. Filing a chargeback without contacting us may lead us to suspend services while the dispute is reviewed.

Questions

Email support@crushitsites.com and we'll help.

Crush It Media Group LLC, dba Crush It Sites · 7901 4th St N, Ste 300, St. Petersburg, FL 33702 · support@crushitsites.com